• Posted

We know many of our clients and contacts are worried about the spread of coronavirus and how this might impact our work together.

Our priority is the health and wellbeing of both our clients and staff, and to ensure that we can progress your matters without delay, particularly cutting down the need to travel or meet in person.

Maintaining the best possible client service

Most of our lawyers can work remotely and are used to working in this agile way. We have taken practical steps to protect the health and safety of our workforce and, in turn, our clients.

  • Most of our lawyers can log on to our IT systems and telephone from home. In the event of having to self-isolate, your lawyer will be able to continue working on your matter. We also have arrangements in place for your matter to be passed to another team member if your key contact becomes ill and is unable to work.
  • We have three offices in Sussex. If one of our offices need to close, we can continue administration (e.g. bank transactions, post handling, scanning documents) from any of our other locations.
  • We are broadening remote accessibility to our staff over the coming days so in the worst case scenario of having to close all offices, we can continue to operate even if the Government order all work premises to close for any period of time.
  • We are encouraging clients and contacts to communicate electronically with us to reduce reliance on physical post and to avoid processing and delivery delays by postal and courier services. We can arrange for documents to be redirected and distributed electronically to our teams where necessary.
  • Most of our client records are held electronically, so our teams are able to access most of our files and documents remotely. Some historic documents and files are held off-site in secure archives, so please be aware that there may be a small delay accessing these.

Reducing face to face meetings

We are reducing the amount of face-to-face meetings and have a range of tools and technologies available to interact with clients remotely which enable us to continue to deliver a great service in a confidential and secure environment. These include:

  • Meetings and consultations conducted via online video conferencing such as Skype, WhatsApp and Facetime
  • Documents and correspondence being sent by email where physical pick up or drop off is not possible.

Keeping business as close to normal as possible

We are aiming to keep business as close to normal as possible. If you would like to know more on how we are ensuring we offer you the best possible service, your key contact at Griffith Smith will be happy to discuss any questions you may have.